Privacy Policy

Effective Date: 07/21/2026

Remedy Home Solutions, LLC, doing business as Remedy Septic (“Remedy Septic,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, retain, disclose, and protect personal information when you contact us, request or receive services, visit our website, submit an online form, communicate by telephone, email, or text message, or interact with our automated receptionist and service-management systems.

1. Business Contact Information

Remedy Home Solutions, LLC
Doing business as Remedy Septic Solutions
216 Welcome Sargent Rd. Newnan, Ga 30263
Telephone: 770-325-7667
Email: office@remedyseptic.com

2. Information We Collect

Depending on how you interact with us, we may collect:

Your name, service address, mailing address, telephone number, and email address.
Property, septic-system, building, occupancy, and service-history information.
Appointment requests, availability, gate codes, access instructions, and communications.
Details concerning backups, alarms, pumping history, repairs, inspections, permits, warranties, and requested services.
Quotes, approvals, contracts, invoices, payment status, and transaction records.
Photographs, videos, site measurements, system locations, plans, permits, inspection records, and job notes.
Website and online-form information, including device, browser, referral, cookie, and usage information when collected by our website platform or service providers.
Information provided during telephone calls, text messages, emails, online requests, or interactions with our automated or AI-assisted receptionist.

We do not request that customers provide full credit-card numbers, bank-account credentials, Social Security numbers, medical information, or other unnecessary sensitive information through text messages, email, online request forms, or our AI receptionist.

3. How We Use Information

We may use personal information to:

Respond to questions and service requests.
Provide estimates, quotes, inspections, pumping, repairs, installations, maintenance, grading, and related services.
Schedule and dispatch technicians.
Send appointment confirmations, technician arrival notices, service updates, invoices, receipts, payment links, maintenance reminders, and customer-support messages.
Determine service-area availability and understand site conditions.
Prepare permits, inspections, engineering coordination, warranty records, and service documentation.
Process payments and maintain accounting, tax, insurance, and business records.
Improve our customer service, website, operations, and automated receptionist.
Prevent fraud, protect customers and employees, enforce agreements, and comply with legal or regulatory obligations.
Send promotional communications when permitted by law and consistent with the customer’s communication preferences.

4. Text Messages and Telephone Communications

Customers may receive conversational or transactional text messages concerning inquiries, appointment confirmations, reminders, technician arrival times, scheduling changes, estimates, invoices, payment reminders, service updates, and customer support.

Message frequency varies according to the customer’s requests and service activity. Message and data rates may apply.

Consent to receive text messages is not a condition of purchasing services. Customers may opt out of text messages at any time by replying STOP. For assistance, reply HELP or contact us at 770-325-7667.

Opting out of text messages does not prevent us from communicating through another method when necessary to provide requested services, administer an existing account, collect an amount due, address safety concerns, or comply with law.

5. Mobile Information and Messaging Consent

We do not sell, rent, or share mobile telephone information, text-message opt-in information, or messaging consent with third parties or affiliates for their marketing or promotional purposes.

Mobile information and text-message consent may be provided to vendors that support delivery of our communications, but only as necessary to provide those services on our behalf. Text-message originator opt-in data and consent will not be shared with third parties for unrelated marketing purposes.

6. Automated and AI-Assisted Communications

We may use automated systems or artificial-intelligence-based tools to answer calls, respond to inquiries, gather service details, provide general business information, assist with scheduling, or route a request to a team member.

Information provided to these systems may be processed by the technology providers that operate them on our behalf. Automated responses may not account for every condition. Customers should confirm important pricing, scheduling, safety, contractual, or technical matters with an authorized Remedy Septic representative.

7. Payment Information

Payments may be processed through third-party payment processors, including Jobber and its payment-service providers. Remedy Septic generally does not directly store complete payment-card numbers or bank-account credentials submitted through those secure payment systems.

Payment processors handle information according to their own privacy and security practices. Customers should use the secure payment link or approved card reader rather than sending payment information by ordinary email or text message.

8. How We Disclose Information

We may disclose information when reasonably necessary to:

Employees, technicians, and authorized representatives who need it to provide service.
Jobber and other providers of scheduling, customer-management, communications, website, cloud-storage, accounting, payment, and technology services.
Subcontractors, suppliers, engineers, soil professionals, electricians, laboratories, disposal facilities, and other service partners involved in a project.
County health departments, permitting authorities, inspectors, utility-locate services, government agencies, insurers, attorneys, accountants, collection providers, or courts.
A purchaser, successor, or adviser in connection with a business sale, financing, reorganization, or transfer.
Protect the rights, property, safety, and legal interests of Remedy Septic, our customers, employees, or others.

Service providers are permitted to use information only as needed to provide their services or as otherwise permitted by law and their agreements with us.

We do not sell personal information for money. We do not sell or share mobile information or text-message consent for third-party marketing.

9. Data Retention

We retain customer and project information for as long as reasonably needed to provide services, administer warranties, maintain septic and permit records, resolve disputes, collect payments, meet insurance and tax requirements, comply with legal obligations, and support legitimate business operations.

Certain job, permit, inspection, accounting, and warranty records may be retained for at least five years or longer when required by law or reasonably necessary for the applicable project.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. These may include restricted access, account authentication, secure payment systems, reputable cloud-based service providers, staff access controls, and business-record protection practices.

No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Cookies and Website Technologies

Our website and its service providers may use cookies, analytics tools, embedded services, or similar technologies to operate the website, understand use, improve performance, prevent abuse, and measure advertising or marketing effectiveness.

Browser controls may allow users to limit cookies. Disabling cookies may affect website functions.

12. Links and Third-Party Services

Our website and communications may link to third-party websites or services, including Jobber payment, request, booking, quote, invoice, and client-portal pages. Their privacy practices are governed by their own policies. Remedy Septic is not responsible for the privacy practices of unrelated third parties.

13. Customer Choices and Requests

Customers may contact us to:

Correct or update contact information.
Request information about the personal information we maintain.
Request deletion of information, subject to legal, accounting, warranty, contractual, safety, and legitimate business-record requirements.
Change communication preferences.
Opt out of marketing communications.
Ask questions about this Privacy Policy.

Requests may be submitted by calling 770-325-7667 or emailing mmayo@remedyhomesolutions.pro. We may need to verify the requester’s identity before fulfilling certain requests.

14. Children’s Privacy

Our services are intended for property owners, occupants, managers, contractors, and other adults. We do not knowingly collect personal information directly from children under 13 through our website or service-request systems.

15. Changes to This Policy

We may update this Privacy Policy as our practices, technology, services, or legal obligations change. The revised policy will be posted with a new effective date. Continued use of our website or services after an update is subject to the revised policy to the extent permitted by law.

16. Contact Us

Questions or requests concerning this Privacy Policy may be directed to:

Remedy Home Solutions, LLC d/b/a Remedy Septic
216 Welcome Sargent Rd. Newnan, Ga 30263
Telephone: 770-325-7667
Email: office@remedyseptic.com

Remedy Septic Solutions Professional Septic Pumping, Repair & Installation