Terms and Conditions Policy
Remedy Septic — Customer Policies & Guide
Scheduling, Estimates, Payments, Safety, Warranty, and Care (Georgia DPH–aligned)
Effective: August 28, 2025
Remedy Home Solutions LLC d/b/a Remedy Septic
Serving Coweta, Carroll, Douglas, Fayette, Spalding, Henry, Meriweather, Troup, Heard, Fulton, and surrounding counties
Phone: 770-325-7667 • Email: mmayo@remedyhomesolutions.pro
Policy #1 — Scheduling & Dispatch
Service area (plain English).
We serve most of Coweta, Fayette, and South Fulton. If you’re in or near Newnan, Sharpsburg, Senoia, Peachtree City, Fayetteville, Tyrone, Palmetto, Fairburn, Union City, Chattahoochee Hills, Brooks, Turin, or Moreland, you’re in our regular area. *Rule of thumb:* if you’re within about 30 miles of the GA‑34 & GA‑154 intersection in Newnan, we’ve got you covered. If you’re just outside, ask us—often we can accommodate.
Appointment windows.
We book 2‑hour arrival windows Monday–Friday: 8–10a, 10a–12p, 12–2p, 2–4p. We text when we’re on the way with an ETA.
Access on arrival (helps us stay on time).
Please provide any gate codes or access instructions in advance. Secure pets and children away from the work area—heavy equipment and open excavations can be hazardous.
After-hours.
We’re daytime only right now (no after-hours service).
Fees.
There’s no trip fee and no wait-time fee.
Weather & site conditions.
Rain, saturated ground, or unexpected site conditions can delay arrival or completion. We’ll communicate promptly and work hard to stay on schedule, but some delays are unforeseen and unavoidable.
Policy #2 — Estimates, Scope & Changes
What our estimates include.
• A written scope of work based on conditions visible at the time.
• Materials, labor, equipment, disposal, and any permits/inspections only if listed.
• Pricing is valid for 30 days unless noted otherwise.
Hidden conditions (what we can’t see).
Underground work can reveal surprises (rock, groundwater, collapsed lines, undocumented/private utilities, deeper tanks/lines, unsuitable soils, sinkholes). If something changes the plan, we will pause, explain, and get your approval before proceeding.
How we handle changes (no “change order” form in Jobber).
• We’ll discuss the change verbally first so you know what’s happening.
• Then we’ll either: (1) issue a new/updated Jobber quote for your approval, or (2) document the change by text or email (description, price, and any schedule impact) and proceed once you reply to confirm.
• No work outside the original scope moves forward without your OK.
Design, permit, and inspector-driven changes.
If DPH/inspector or an engineer requires edits (e.g., relocating a field, adding a pump tank, switching to mound/drip/ATU), we’ll update the scope and send a revised quote or written confirmation for approval.
Substitutions (supply chain).
If a specified item is unavailable, we’ll propose an equal or better substitute and get your approval in writing before using it.
Exclusions (unless listed in your estimate).
• Fine grading, topsoil, sod/seed, landscaping restoration
• Repairs to unmarked private lines (irrigation, invisible dog fence, lighting, propane, wells)
• Electrical work beyond listed scope
• Driveway/flatwork beyond listed patches
• Erosion control beyond what’s stated (see Policy #7)
Communication & documentation.
We keep photos/videos and job notes for your records, permits, and inspections. Any scope change is confirmed in writing (updated quote or text/email) for clarity.
Policy #3 — Deposits & Payments
Accepted payment methods
Cash, check, ACH/e-check, and credit/debit cards. Our crew carries a card reader for on-site card payments. For security, we can also text/email a secure Jobber payment link—please don’t read card numbers aloud.
Card processing fee
Because we’re a small, family business with tight margins, all card payments (credit or debit) include a 2.9% processing fee to cover the processor’s costs.
When payment is due
Unless your quote or contract says otherwise, payment for all services is due at completion the same day.
Deposits
Larger projects may require a deposit to schedule (amount will be shown on your quote). Deposits are refundable if canceled at least 5 days before the scheduled start, less any actual costs already incurred (e.g., permits, engineering, special-order materials).
Invoices & receipts
All quotes and invoices are issued through Jobber. Receipts are emailed automatically after payment.
Late fees (verbatim from contract)
Late Fee. Payment is late 7 days after the due date, 20% late fee, plus any fees associated with collection of payment including but not limited to Attorney fees, court fees, collection fees, fees associated with any liens, etc.
Returned payments
Returned check fee is $50 plus any bank charges.
Ownership of materials
Installed materials remain property of the contractor until paid in full.
Policy #4 — Cancellations & Rescheduling
How to reschedule or cancel
Call or text our main number, reply to your Jobber confirmation, or tell our AI assistant—we’ll confirm back in writing.
Service appointments (weekday, 2-hour windows)
• You can reschedule or cancel at no charge—we just ask for at least 1 business day’s notice so we can rebook the slot.
• Same-day changes or no-shows: no fee, but we may need to move you to the next available window.
Project start dates (jobs with deposits)
• Deposits are refundable if canceled ≥ 5 business days before the scheduled start, less any actual costs already incurred (permits, engineering, special-order/restocking).
• If you need to reschedule inside 5 business days, we’ll do our best to apply your deposit to the new date, subject to availability. If costs have already been incurred (permits, rentals, deliveries, mobilization), we may need to collect those costs before confirming the new start.
Weather, site, and third-party delays
Heavy rain, saturated ground, or unsafe site conditions can delay arrival or completion. We’ll communicate promptly and work hard to stay on schedule, but some delays are unforeseen and unavoidable. Permits, inspections, and engineering can also shift start dates; we’ll keep you updated and rebook at the earliest opening.
Access readiness (helps everyone stay on time)
Please provide gate codes or access instructions in advance and keep pets and children away from the work area.
After-hours
We’re daytime only at this time (no after-hours service).
Policy #5 — Site Access & Customer Responsibilities
Access & arrival
• Provide gate codes or access instructions in advance so our crew can enter and get to work quickly.
• Keep the driveway and work area clear of vehicles, trailers, and obstacles.
Safety around the work zone
• Keep pets and children away from the work area at all times.
• Maintain a safe distance from equipment and open trenches while we’re working. Only our crew may enter the work zone.
Tanks, drainfields & traffic
• Do not drive or park on septic tanks, lids, or drainfields unless your system is specifically rated for traffic.
**Tank location.** If you know where your septic tank/lids are, a simple flag or marker is helpful—but not required. Please do not uncover the lids. Our crew has the tools and experience to locate most tanks; if extra locating is needed, we’ll include it in your quote or confirm in writing before proceeding.
Private lines & site features
Please mark/flag private utilities and features we can’t call in through 811: irrigation lines/heads, invisible dog fences, landscape lighting, propane lines/tanks, water wells, pool/spa plumbing, drainage lines, and outbuilding utilities. Unmarked or unknown private lines/features may be damaged during normal excavation and are not covered unless we expressly included their protection/relocation in your quote.
Staging, materials & spoils
Provide a small staging area near the work for materials and equipment. Excavated soil (spoils) will be left on site or hauled off as stated in your quote. Fine grading, topsoil, and landscaping restoration are by owner unless quoted.
Water, power & home access
We may need temporary access to water and standard electrical power. During diagnostic/repair work, we may ask you to limit water use.
Neighbors, easements & HOA
If work affects shared drives, easements, or HOA rules, please notify the responsible parties in advance.
Communication during the job
Please ensure someone 18+ is reachable by phone/text during your appointment window.
Policy #6 — Utilities & Locates
Public utility locates (811).
We request utility locates through 811 before work begins. Marks must remain in place until work is finished; weather or access issues can require re-marking and may shift start dates.
What 811 covers vs. what it doesn’t.
811 marks member/public utilities up to the service demarcation (e.g., to the meter). 811 does not mark most private lines on your property.
Private lines & site features (owner information helps).
Tell us about—and when possible flag/mark—private lines/features: irrigation, invisible dog fences, landscape lighting, propane, well lines, pool/spa plumbing, drainage lines, outbuilding utilities, and septic laterals not in scope. If extra locating is needed, we’ll include it in your quote or confirm in writing before proceeding.
Accuracy limits.
Utility records and on-site marks can be approximate. If we encounter an unmarked or mis-marked line, we’ll pause, notify you, and agree on next steps before continuing.
Responsibility for unmarked private lines.
Damage to unmarked or undisclosed private lines/features can occur during normal excavation and is not covered unless protection/relocation was expressly included in your quote.
Overhead & clearance.
Alert us to low overhead lines or tree canopies where equipment must pass. We may adjust access routes or staging to work safely.
Policy #7 — Erosion Control & Property Protection
Contract baseline (verbatim).
“Customer is responsible for providing erosion controls during and after construction. Contractor will be held blameless for soil erosion on Customer property or any nearby property.”
What this means in practice.
• We rough-grade disturbed areas at the end of our work.
• Erosion control items—silt fence, wattles, inlet protection, straw/mulch, temporary seeding, check dams—are the owner’s responsibility to install and maintain unless explicitly listed in our quote. If you’d like us to furnish/install EC, we’re happy to quote it.
Weather & runoff disclaimer.
Heavy rain, saturated soils, and steep slopes can move soil even when EC is present. We can’t guarantee zero erosion or no impact to neighboring properties. Storm-damage repairs are outside original scope unless quoted.
Owner maintenance (after we leave).
Maintain EC measures until vegetation is established (repair silt fence/wattles, re-stake, reapply mulch/seed after storms, and direct roof downspouts away from bare soils).
Property protection during work.
Equipment may leave ruts/tracking, especially when soils are wet. We include rough grading at close-out; fine grading, topsoil, sod/seed, and landscaping restoration are by owner unless quoted. Keep vehicles off disturbed areas and any tanks/drainfields.
Optional protections (available on request).
Ground protection mats/tracking pads, added straw, or temporary diversions can reduce disturbance in sensitive areas.
Policy #8 — Safety on Site
Our commitment.
We work to OSHA standards for excavation and confined spaces. Our crew uses PPE, establishes a marked work zone, and may adjust methods or timing to keep everyone safe.
Work zone rules (for customers & visitors).
• Keep pets and children away from the work area at all times.
• Maintain at least a 15‑ft buffer from equipment, open excavations, and tanks.
• Keep driveways and access paths clear.
• Respect cones, barricade tape, and signs—only our crew may enter the work zone.
Excavations & trenches.
Only our trained crew may enter excavations; we use sloping/benching/shoring/trench boxes as conditions require. Spoil piles are kept back from the edge; safe egress is provided. If stability changes (rain/groundwater), we pause and re-secure before proceeding.
Septic tanks, pump tanks, ATUs (confined spaces).
Tanks are permit-required confined spaces—no customer entry. We handle gas monitoring/ventilation and keep lids secured when unattended. Do not stand, drive, or park on tanks.
Power, pumps & generators.
We may de-energize pump circuits for safe work; please don’t reset breakers or operate tagged equipment. Generators (if used) are placed outdoors with safe clearances.
Unattended openings.
If a pit/tank must remain open, we cover/fence/barricade it. We backfill the same day when feasible.
Weather & daylight.
We may suspend work for lightning, heavy rain, or unstable soils and resume as soon as safe. We are a daytime-only operation.
Water use during work.
We may ask you to limit water usage to protect the system and maintain a safe, dry work area.
Hazards & stop-work authority.
If an unsafe condition is encountered, we pause, notify you, and explain next steps before continuing.
Policy #9 — Permits, Inspections & Engineering
When permits are required
Many septic repairs, replacements, and new installs require a county Department of Public Health (DPH) permit. We’ll advise based on your job and the county’s rules.
Who pulls the permit & what we need from you
When included in your quote, Remedy Septic prepares/submits the permit with your authorization. We may request parcel info, bedroom count, water source, setbacks/HOA rules, and any prior records. New construction/major replacements may require a soil evaluation and a site plan; some sites need engineer‑stamped designs.
Engineered/alternative systems
Systems such as mounds, drip irrigation, ATUs, and low‑pressure dosing may require engineer‑stamped plans and oversight. We coordinate with your engineer (or can recommend one). Engineering fees are separate unless explicitly included.
Pump systems & electrical requirements
Some systems require effluent pumps for lift or pressure distribution. Electrical work for new/modified circuits, control panels, floats, and alarms must be performed by a licensed electrician with a county electrical permit and inspection. Unless your quote specifically includes electrical, it is not covered. We can coordinate with your electrician or provide a referral; electrician fees are billed separately. Final start‑up/testing/backfill may depend on completion and inspection of the electrical work.
Processing times & scheduling
Permit review and inspection availability are controlled by the county and can vary. We submit promptly and update you as status changes. Start dates dependent on permits/inspections are tentative until approvals are in hand.
Inspections (county and/or engineer)
Work may require open‑trench/rough and final inspections. We schedule inspections and keep trenches accessible. Ensure site access, pets secured, and water/power available if needed for pump tests. If an inspection cannot be completed due to access/utility issues, any re‑inspection fees are passed through to the customer.
If the inspector/engineer requires changes
Field conditions or code interpretation can lead to required design changes. We pause, explain, and handle adjustments per Policy #2 (updated quote or written confirmation before proceeding).
Owner responsibilities outside the permit
HOA/ARC approvals are the owner’s responsibility; we can provide scope drawings or letters on request. Keep 811 marks and private utility flags in place until work is complete. After final inspection, follow maintenance requirements (e.g., ATU service intervals, effluent filter cleaning).
Records & close-out
We maintain job notes/photos. Where applicable, you’ll receive as‑built details, manufacturer documentation, and any engineer letters or county approvals provided to us.
Policy #10 — Weather & Ground Conditions
Septic and site-work happen outdoors. Heavy rain, lightning, saturated soils, groundwater, and extreme temperatures can create unsafe conditions or make quality installation impossible. Our goal is to protect your property, our crew, and the integrity of your system.
Work pauses & rescheduling
We may pause or reschedule during lightning, heavy rain, or saturated/unstable soils. We’ll communicate promptly and rebook the next earliest window (see Policy #4). Start/completion dates tied to permits/inspections can shift when agencies suspend field work due to weather (see Policy #9).
Ground conditions we watch for
Saturated soils/high groundwater; freeze/thaw or extreme heat; and erosion risk on freshly disturbed soils.
Quality-first approach
If conditions would compromise workmanship or code compliance, we wait and return when it’s suitable to proceed.
Surface impact disclaimer
Equipment may leave ruts/tracking, especially when soils are wet. We include rough grading at close‑out; fine grading, topsoil, sod/seed, and landscaping restoration are by owner unless quoted. We can price ground protection mats, tracking pads, added straw, or temporary diversions on request.
Water management on site
If excavation encounters unexpected groundwater/stormwater, we’ll pause, explain options (dewatering, temporary diversion, re‑sequencing), and confirm any cost/schedule changes in writing per Policy #2 before proceeding. During repair/diagnostic work, we may ask you to limit household water use.
Access & safety
Wet ground can limit safe access for trucks and small excavators. We may adjust staging routes to protect surfaces and maintain safe clearances. Keep pets/children away from the work area (see Policy #8).
No guarantee against weather delays
We work hard to stay on schedule, but some delays are unforeseen and unavoidable.
Policy #11 — Warranty
Septic Field Installation — Workmanship
• 5‑year workmanship warranty on septic field installations when the job is paid in full.
• Materials are exempt unless covered by a manufacturer warranty.
Septic Field Remediation — Workmanship
• 2‑year workmanship warranty on remediation projects.
• +1 additional year of warranty is added for each year the maintenance contract is renewed.
• Any break in the continuation of the maintenance contract immediately terminates the warranty with no possibility of renewal.
Devices (Pumps, Control Panels, Air Pumps, Alarms)
• 1‑year parts and labor warranty on septic dosing/lift pumps, control panels, air pumps, and alarms.
Exclusions (not covered by warranty)
Acts of God, natural disasters, vandalism, root intrusion, and neglect—including but not limited to: extending maintenance intervals beyond Georgia DPH recommendations for the dwelling’s size and occupancy; driving/placing heavy vehicles or equipment on the septic field; placing wood chips or any limiting cover on the septic field; water use beyond 125 GPD per bedroom or beyond the set occupancy levels in the original design; leaking or unmaintained plumbing fixtures, etc.
Requesting warranty service
Contact us promptly if you notice an issue. We schedule a diagnostic visit during weekday business hours. If covered, we repair at no charge; if excluded/outside the period, we explain findings and quote before proceeding.
Policy #12 — Services We Do / Don’t Do
What we do
• Septic installs & replacements — gravity systems, pump/lift systems, and pressure distribution (per permits/engineering).
• Drainfield work — design, repair, full replacements; risers & lids; effluent filters.
• Engineered/alternative systems — mounds, drip irrigation, ATUs/aeration units, low‑pressure dosing; pump tanks, control panels, alarms (electrical by licensed electrician; see Policy #9).
• Diagnostics & troubleshooting — backups, alarms, pump/control failures, field performance issues; pump‑down for inspection when required.
• Remediation — biological/oxygenation solutions such as SludgeHammer®, paired with maintenance plans.
• Related site‑work — grading, trenching, storm‑drain/culvert pipe repairs and associated concrete/asphalt patches (as quoted).
• Residential & commercial — homeowners, builders, and light commercial within our service area.
What we don’t do (or only by separate quote)
• Grease‑trap pumping.
• After‑hours emergency service (daytime only).
• General interior plumbing (fixtures, water heaters, supply piping inside the home).
• Fine grading, topsoil, sod/seed, and landscaping restoration unless specifically included (see Policy #7).
• Electrical work for pumps/panels—must be done by a licensed electrician with county permit/inspection unless your quote states otherwise (see Policy #9).
Policy #13 — After‑Hours & Emergencies
Our hours
Daytime only, Monday–Friday. Arrival windows: 8–10a, 10–12p, 12–2p, 2–4p. We do not offer after‑hours or weekend dispatch at this time.
How to reach us after hours
Text or call the main number and leave your name, address, callback number, and a brief description (e.g., toilet backing up, pump alarm, sinkhole/soft spot). Our AI assistant can collect details and place you in the next‑day priority queue.
Next‑day priority examples
Active sewage backup; pump tank/alarm events; tank/lid failure or sudden sinkhole/void; surfacing effluent posing a health hazard.
What you can do now (safety first)
Limit water use immediately; silence the pump alarm if present; do not open tanks or bypass controls; keep people/pets away from backups or surfacing areas; avoid driving over tanks/fields; if electrical hazard is suspected and it’s safe, switch off the septic‑pump breaker.
Scheduling & fees
We prioritize emergencies in the next available daytime window. No after‑hours fee (we don’t dispatch after hours). Standard rates apply during business hours.
Policy #14 — Communication & Records
How we communicate
We use text/SMS and email for confirmations, updates, and approvals because it creates a clear written record. You’ll get an “on the way” text with ETA inside your 2‑hour window.
Quotes, approvals & changes
All quotes/invoices are issued through Jobber. Changes are discussed verbally, then confirmed in writing via an updated Jobber quote or a text/email summary before we proceed (see Policy #2). Please review and reply “approved.”
What we document
We keep photos/videos, job notes, site sketches/as‑builts (when applicable), permits, inspection correspondence, and engineer letters tied to your project.
Record retention & access
We retain project records for our normal business period (typically 5 years). Need copies? Ask us.
Photos & marketing
Photos are for documentation. Marketing use is opt‑in only—we’ll ask first.
Privacy
We do not sell customer information. We share project details only as needed for permits, inspections, engineering, suppliers/subs, or compliance.
Payments & security (recap)
Please do not read card numbers aloud. We’ll text/email a secure Jobber payment link. Card/debit payments include a 2.9% processing fee (see Policy #3).
Call & SMS consent
By calling or messaging us, you consent to calls and texts related to scheduling, updates, and billing. Reply STOP to opt out of non‑essential texts.
AI assistant
Our AI can schedule, share availability, collect details, send links, and escalate to a human when needed. It does not ask for full card data.
Policy #15 — Payments via AI Assistant
What the AI can do
Send a secure Jobber payment link by text or email; remind you of accepted methods and the 2.9% card/debit fee; confirm receipt notifications; resend links; escalate to a human for billing questions.
What the AI cannot do
It will not collect/store card numbers, CVV, or bank details; cannot take payment by voice, change invoice amounts, extend due dates, waive fees/late charges, issue refunds, or modify contracts.
How to pay (quick guide)
On-site: our crew carries a card reader (2.9% fee for any card/debit). Remote: use the secure Jobber link for ACH/e‑check or card. Payment is due at completion unless your quote says otherwise.
Receipts & records
Receipts are emailed automatically by Jobber.
Late fees & returned payments (recap)
Per contract: Payment is late 7 days after the due date; 20% late fee, plus any collection‑related costs. Returned check fee: $50 plus any bank charges.
Security reminders
Do not read card numbers over the phone or to the AI. Use the secure link or the on‑site card reader.
Policy #16 — Maintenance & Care Guide (Georgia DPH–Aligned)
How your system works (plain English)
Your septic tank separates solids from wastewater; the drainfield finishes the treatment as liquid moves through the soil. Many tanks include an effluent filter that helps keep solids out of the field; it should be cleaned during pump‑outs.
Everyday Do’s & Don’ts
Do: send all household wastewater to the system; conserve water; fix leaks; spread laundry across the week; keep roof/gutter/storm drains and sump discharges away from the tank/field; maintain gentle grading over the field; keep a simple sketch/record of locations and dates.
Don’t: put grease, oils, paints/solvents, additives, wipes, feminine products, diapers, or cigarette butts down drains; drive/park on the tank/lids/field; plant trees/shrubs over lines; route roof/yard drains to the system; rely on “septic additives.”
Pumping & Filter Care
A properly sized tank still fills with solids over time. If not pumped, solids can reach the field and cause failure. Typical pump‑out range (no garbage disposal): ~2–6 years for a 1,000‑gal tank (2–5 occupants) and ~3–9 years for a 1,500‑gal tank (3–6 occupants). Homes with garbage disposals need more frequent service. During service: pump completely, inspect/clean the effluent filter, and check inlet/outlet tees; keep the written record.
Water Use Targets (aligns with warranty)
Aim for ≤ 125 gallons per bedroom per day; repair leaking fixtures promptly; spread peak uses.
Signs You Need Service
Slow drains or backups, alarms at a pump tank, sewage odors around the tank/field, wet/surfacing areas, frequent filter clogs, or repeated breaker trips on pump controls.
Advanced/Engineered Systems (ATU, pump/pressure, drip)
These systems require regular service (and sometimes a service contract) and compliant electrical work by a licensed electrician with county permits/inspections.
Who Should Work on It?
Use a certified septic contractor for inspections, pump‑outs, and repairs; keep documentation for your records and future real‑estate/loan needs.
Maintenance Record
Keep a simple log of: Date — Contractor — Work Performed — Notes/conditions (rain, groundwater, roots, etc.).
Policy #17 SMS Terms & Conditions
By opting in to receive SMS messages from Remedy Home Solutions LLC, you agree to the following:
Use of SMS: We use our main line strictly for conversational purposes, including technician ETAs, appointment reminders, payment reminders, and responding to inquiries.
Privacy Commitment: We do not sell, rent, or share your mobile information with third parties or affiliates for marketing or promotional purposes.
Data Exclusion: All categories outlined in this privacy policy exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.
Opt-Out: You may opt out at any time by replying STOP. For assistance, reply HELP.
Message & Data Rates: Standard message and data rates may apply.
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